Frequently Asked Questions

Can the device be worn in the bath or shower?

We know that the bathroom is a place where accidents often happen, so keeping your alarm close is very important! Because the device has an IP67 rating, it can handle getting splashed.

However, because the chemicals in body wash and shampoo will slowly wear down the waterproof seals, we only recommend keeping it on in the shower for high-risk individuals. For bathing, the device should never be worn, as sitting in water for extended periods will damage the electronics.

Instead of wearing it, we highly recommend placing the alarm just outside the water stream—like on a low towel hook or a stool—so it is always within arm's reach if you need it.

Remember: While bathroom safety is crucial, showering and bathing certainly aren't the only times your alarm is helpful! We highly encourage wearing your device throughout the day, whether you are running errands, out for a walk, or simply relaxing in the living room, to ensure you are always protected.

Can I use my Support at Home funding to purchase the device?

Yes! The cost of the device can be covered by AT-HM (Assistive Technology) funding. Please contact our support team, and we will be happy to provide an invoice for you or your care provider.

Do you offer a 24/7 monitoring service?

Yes, we provide a 24/7 professional monitoring service for $45 per month. These ongoing monthly costs may also be partially covered by various government programs(such as the Support at Home program). To set up your monitoring service, including your emergency contacts and medical information, please contact us.

What is your warranty and support policy?

Yes, all of our personal alarms come with a standard 12-month warranty. However, our commitment to your safety and peace of mind doesn't stop there, we also offer lifetime support for all our devices! We highly encourage you to get in touch with our support team if you encounter any problems, have questions about how to use a feature, or just need a little help. We are always here for you.

What if I have a question that isn't listed here?

We're always here to help! Please email us at support@tinydancer.com.au with any additional questions you might have. We strive to provide a response to all inquiries within 1 business day.